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Archive for the ‘VoIP’ Category

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VoIP refers to voice over Internet protocol technology, which can be used in PBX or private branch exchange deployments. When combined, you get an IP or VoIP PBX phone system. Today, VoIP PBX phone systems represent telephony in its most efficient form. This is especially true for businesses that require advanced features to monitor their communications.

A small list of IP PBX features include: call forwarding and routing, do not disturb, caller ID, conferencing, as well some rather advanced features like caller ID blocking, ADSI on screen menu system, database integration, automated attendants, call monitoring and distributed universal numbers. Distributed universal numbers are like toll free numbers in that they help to extend the reach of the business to a larger client base, which can be advantageous for the business.

Email integration is often provided in conjunction with VoIP and free virtual numbers. You can think of these services like toll free numbers for individuals. Site visitors can call the person without ever getting access to the users real number. Many of these features mirror what is currently being done in business VoIP implementations. Businesses and consumers alike can expect many more features from VoIP services in the near future.